A Med Spa Owner’s Real-World Guide to AI Employees

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Summary

How many patients are already in your system, just waiting for the right reason to come back?

In this episode of Medical Spa Insider, AmSpa founder and chairman Alex Thiersch sits down with Shannon Blake of Podium and Traci Andreason, FNP-C, owner of Rise Rejuvenation Center and founder of Injector’s Guide, to explore how AI employees are changing day-to-day med spa operations. Blake explains why Podium rebuilt its platform as an all-in-one system with an integrated EMR, and how its AI business manager, Operator, surfaces revenue opportunities hidden in practice data. Andreason describes what it was really like to put AI to work at Rise, from the nerve-wracking first weeks to the point where AI became one of her best employees. They discuss why buying technology doesn’t create efficiency unless you commit to training it and using it.

About the Host & Guests

Host

Alex Thiersch

AmSpa founder and Chairman

Alex Thiersch, JD, is the Founder and CEO of the American Med Spa Association, and he is also a partner at the business, healthcare, and aesthetic law firm of ByrdAdatto. He has extensive experience representing industry professionals before state medical boards, and is one of the most sought after speakers in the country regarding matters of practice management and medical aesthetic law including conferences for the American Society of Plastic Surgeons, the American Society for Aesthetic Plastic Surgery, the Global Aesthetics Conference, Vegas Cosmetic Surgery, the American Academy of Anti-Aging Medicine, The Medical Spa Show, and others.

Guest

Traci Andreason

CEO and Founder of Rise Rejuvenation Center

Traci Andreason is the founder of Rise Rejuvenation Center. She is a board-certified nurse practitioner and experienced advanced aesthetic injector with a background in facial plastics. She is a speaker and national trainer in the Aesthetics industry and is the CEO/owner of Injector’s Guide, a learning platform for medical professionals.

Guest

Shannon Blake

Director of Aesthetic Partnerships at Podium

Shannon Blake is Director of Aesthetic Partnerships at Podium, where she has spent roughly six and a half years leading the company's expansion into medical aesthetics. She works with med spas on modernizing operations and using AI for patient communication and growth, and she has appeared on American Med Spa Association podcasts and webinars on those topics.