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Why Podium

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AI communication platform that answers every channel, 24/7

Unify calls, texts, emails, and social media messages into one platform, managed by Avery and visible in a centralized inbox, right alongside all your patient profiles.

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Meet Avery, Your AI Employee

Avery manages conversations across every channel and books appointments 24/7, guided by your playbooks and aligned with your brand voice.

Text AI

Avery responds to texts in under one minute on average with a natural, human-like tone, day and night, so no lead is left waiting and your schedule stays full.

AI Booking & Calendar Management

Avery handles scheduling end-to-end, booking and adjusting appointments based on patient needs and real-time provider or device availability.

Seamless Handoff to Your Team

When a conversation requires human support, Avery escalates it instantly, so your team can step in without missing a beat.

Customizable & Coachable

Avery follows your practice’s playbooks for talking with leads and patients, whether that’s a hard sell or a consultative approach, and she reads the tone of each conversation.

Customizable & Coachable

Customizable & Coachable

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Every Conversation in One Inbox

Bring every conversation into one inbox. Podium keeps messages, client profiles, and call summaries in a single view, so Avery can manage communications in one place.

Every Channel in One Place

Every Channel in One Place

Manage texts, calls, emails, social messages, and more from a single inbox, so no lead sits unanswered.

Full Conversation History

See all past patient communication, whether your team handled it or Avery did.

Faster Team Collaboration

Assign conversations, leave internal notes, and stay aligned with Avery’s activity so your team can collaborate and more leads turn into booked appointments.

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AI Phone System That Answers Every Call

Turn more calls into revenue with an AI-powered VoIP phone system. Avery auto-generates call summaries, so your team always has context.

Web, Desk, and Mobile App

Make and take calls from anywhere including Podium desk phones, the Podium mobile app, and your web browser.

AI Generated Call Transcripts

Record and transcribe calls with AI, so your team always has client context.

AI-Generated Call Transcripts

Record and transcribe calls with AI, so your team always has client context.

Switch to Text

Reduce call volume and increase efficiency by allowing callers to switch to text with the press of a button.

Missed Call Auto-Reply

Automatically send a text to missed calls, allowing Avery to continue the conversation even when you’re closed.

AI-generated Call Transcripts

AI-generated Call Transcripts

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Text Messaging Built for Busy Practices

Make it easy for clients to reach you and save time with text messaging built for busy practices.

Business by Text

Business by Text

One Number to Text & Call

Use one number for every call and text, so patients only have one number to save.

Do Business by Text

Send payment and deposit links, share pre- and post-care instructions, request reviews, and handle everything your practice needs from one text thread.

Templates

Save time with custom templates for common questions and everyday client communication.

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Turn Website Visitors into Booked Appointments

Turn more website visitors into booked appointments. Every web lead comes into Podium, so Avery can reply instantly and convert faster.

Website Chat

Website Chat

Website Chat Manager

Turn website traffic into text conversations that convert.

Website Contact Forms

Connect your website’s contact forms to Podium to manage every lead in a single inbox.

Proactive Outreach

Avery reaches out to potential patients who fill out your website form, pop-ups, or a landing page form.

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Third Party Leads & Email in the Same Inbox

Manage leads from third-party sites and email in the same inbox as texts and calls, so every conversation is centralized.

Third Party Leads

Connect forms from third-party sites to Podium so you can capture and manage all leads in one place.

Email

Connect your Gmail or Outlook email address to Podium to send and receive emails from the same inbox you use for texts and calls.

Email Leads

Email Leads

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Automated Follow Ups & Reminders

Avery handles appointment reminders, follow-ups, upsell conversations, and intake information. She manages it all, freeing you up to focus on the patient experience.

Streamline the backend work of appointment reminders, follow-ups, upsell conversations, and intake information. Avery manages it all, freeing you up to focus on the patient experience.

Intake Form Collection

Intake Form Collection

Appointment Reminders

Automatically send clients reminders of upcoming appointments to reduce no-shows.

Intake Form Collection

Automatically send forms and collect intake information from clients before each appointment so check in takes seconds.

Review Requests

Send textable review requests right after checkout to drive more 5-star reviews.

Date-based Automations

Send personalized messages for birthdays, anniversaries, and more.

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Reporting & Analytics

Manage leads from third-party sites and email in the same inbox as texts and calls, so every conversation is centralized.

Get complete visibility into Avery’s performance, lead activity, and call volume.

Manage leads from third-party sites and email in the same inbox as texts and calls, so every conversation is centralized.

AI Insights

Get a clear view of Avery’s impact including qualified leads, appointments booked, messages handled, and time saved for your team.

Lead Analytics

Get real-time clarity on incoming lead volume source and see how channel performance changes over time.

Call Insights

See complete call activity including peak call times, total calls, missed and outbound calls, team leaderboards, and more.

Lead Analytics

Lead Analytics

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See what Avery can do for your practice.

Get a personalized demo to see how Avery can manage manual tasks and admin work so you can focus on your patients.

Watch a demo

See what Avery can do for your practice.

Get a personalized demo to see how Avery can manage manual tasks and admin work so you can focus on your patients.

Watch a demo

See what Avery can do for your practice.

Get a personalized demo to see how Avery can manage manual tasks and admin work so you can focus on your patients.

Watch a demo

How does Avery work for aesthetics communications?

Avery manages conversations across every channel, and books appointments 24/7, without requiring human oversight. She responds to messages in under 1 minute on average, handles scheduling end-to-end based on real-time availability, and follows your practice's playbooks for how to communicate with clients.